Help

Refund Policy

Our plants ship live and already potted, so we handle returns a little differently from most shops.

Dead or damaged on arrival: If your plant arrives dead or damaged, email us within 7 days of delivery. Write to classes@stemistry.com with your order number and a few photos of the plant and its packaging. Once we review your photos we will make it right with a replacement or a refund, your choice.

No change of mind returns: Because our plants are live, we cannot accept returns or exchanges if you change your mind. Please check the size, light needs, and care notes on each product page before ordering.

Wrong or missing items: If we sent the wrong plant or something is missing from your order, email us within 7 days of delivery and we will fix it.

Refund timing: Approved refunds go back to your original payment method. Most banks post the refund within 10 business days.

Questions: Email us any time at classes@stemistry.com.